Privacy Policy

This Privacy Policy applies to users of JoyeSIM's services globally, including users of JoyeSIM's mobile applications, Partner Platform, websites, features, or other services, interactions (online and offline) with JoyeSIM, employees, and job applicants (the "Services").

We collect information about you in a variety of ways depending on how you interact with us and our Services, including: • Directly from you when you provide it to us, such as when you register for an account, sign up to receive communications from us, place an order, make a purchase, or contact us by phone, email, or otherwise. • Automatically, using cookies, server logs, and other similar technologies when you interact with us through our Services and/or through emails, where permitted by law or where you consent. • From other sources, including, for example, our affiliates, business partners, service providers, online social media networks, and other third parties, or from publicly available sources.

We collect various types of information including: • Account Registration: Name and contact information, including email • Biometric information: Biometric identifiers from photo IDs and selfies • Business Users: Contact information of employees • Tracking Technologies: Cookies and clear GIFs for website operation • Demographic Information: Age, location, and other personal details • Financial Information: Payment and transaction details • Device Information: Browser type, operating system, IP address

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. We may retain certain personal information even after a deletion request to satisfy legal obligations under Know Your Customer (KYC) and Payment transactions details.

We use the collected information for: • Providing and maintaining our services • Processing transactions and payments • Customer support and communication • Fraud prevention and security • Legal compliance • Service improvement and analytics

We may share your personal information with: • Service providers and business partners • Legal authorities when required by law • Third parties with your consent • Affiliates and subsidiaries for business purposes

Depending on your location, you may have the following rights: • Access to your personal information • Correction of inaccurate data • Deletion of your data • Data portability • Objection to processing • Withdrawal of consent

Your information may be processed in foreign countries where privacy laws may be less stringent. We take steps to treat personal information using the same privacy principles that apply pursuant to the law of the country in which we first received your information.

We follow generally accepted industry standards to help protect your personal information. However, no method of transmission over the internet is completely secure. We cannot guarantee absolute security.

We reserve the right to change the terms of this Privacy Policy at any time. Material changes will be notified through our website or email.

Our Services are not intended for children under the age of 13 and we do not knowingly collect personal information from unemancipated minors under age 16, without parental consent.

For questions about our privacy practices: Email: lulu.xin@joyelleasia.com